- Shipping:
- My order has not arrived, what do I do?
1. Is the item in stock on the website? If this states something different and you have ordered overnight delivery, the goods will not be sent until all items are in stock - see our delivery info page. 2. This may be just a postal delay, make sure you have included the postcode on your order as this is the main reason post is sometimes delayed or lost. If your parcel still hasn`t turned up after 14 days of receiving your "order despatch email" please contact us.
- What happens if I am not in to collect my order or miss a delivery...?
If you are not in to collect your order, there will normally be a card put through your door for you to pick your parcel up from the local sorting office, they normally hold it there for a few weeks before returning it back to us. If you do not pick your parcel up and it is sent back to us, there will be another charge for the order to be re-delivered to you.
- Are the orders sent discreetly...?
Here we respect your privacy. All of our goods are packaged in a nondescript cardboard box or strong plain padded packaging secured tightly with no indication of the contents inside, and doesn`t mention our company name on the outside. You may order from our website with complete confidence and piece of mind. This is one of the reasons our customers stay with us.
- How long will it take to receive my order?
Delivery times are subject to Postal office, order usually take 3-4 days for delivery. If the item is out of stock or needs to be made up to order delivery can be up to 21 days. In the exceptional circumstance that delivery will take longer than 21 days we will contact you and give you the opportunity to cancel the order.
- Can I have my order delivered to a different address...?
Yes we will ship to a different address. We can easily deliver presents to your friends or maybe your order to your works address or elsewhere where you are able to accept delivery (totally discreetly of course!)
Simply go to the the checkout as normal when you have finished browsing our catalogue. On the first page, choose the country. Then, fill in the name and address that your credit/debit card is registered to. At the bottom, click "Change address". On the following page fill in the delivery name and address.
Then, fill out your payment details and we will dispatch your order to the delivery address you specify.
- Payment:
- How do I pay for my order?
When ordering mail order, you can pay with any major credit card or debit card, WebPay, Western Union or Contact system.
You are welcome to send cash, cheque or postal order made payable to our firm with an order to our office. Please note when sending cash or postal orders that we can take no responsibility for order lost in the post. We therefore recommend sending cash by special delivery.
- What will appear on my bank statement...?
There is no need to be concerned as your credit / debit card is processed by Tomas Strelkauskas firm and bank slip giving no indication of your purchase.
- Shopping:
- What if the product I order is out of stock ... ?
You may order out stock goods as these are normally in within 7 days, but please allow up to 21 days for delivery as our products come from other countries.
- How do I know that my order has been placed... ?
When you place your order using your credit or debit card we will ask for a valid e-mail address, this is needed because as soon as your order is placed, confirmation will be sent to your e-mail address seconds after the transaction from our WEBPAY, and from Tomas Strelkauskas firm with details of your order. You will also receive an email when your order has been despatched, provided you have included your email address on the form.
- How do I order a product from the catalogue...?
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please note: Cookies must be enabled in order to view our catalogue, these are needed to keep track of your items in your basket.
- Security:
- Are my personal details safe with you?
Yes. Your details are safe with us. We do not give, sell or trade any of our customer`s personal information. If you sign up to our post or email mailing list we will send you our new catalogues by post and promotional offers.
- Are my Credit card details safe on your website ... ?
Absolutely, your credit card details are 100% safe using bank approved WEBPAY system. Unlike normal transactions on the internet where the clear text is held on the website we use full 128-bit secure encryption, so no clear text is held on any website and only the bank authorises your transaction through their secure server, we don`t even see your card details.
- Goods:
- How do I clean and care for my sex toys?
Most toys can be kept clean and safe by washing with mild soap and warm water whenever you�ve used them. However, porous toys such as jelly or rubber should be cleaned with antibacterial wipes, which can be purchased from any supermarket. Do not clean porous toys with alcohol, harsh soap or boiling water. Alternatively, use a condom with porous toys and then wash with mild soap and warm water.
Silicone toys can be cleaned by submerging in very hot water. Plastic toys can be cleaned by gently rubbing with a cotton wool ball soaked in alcohol and then rinsing. Make sure toys are well rinsed and dried before putting them away.
Remove any batteries when you aren`t using the toy, especially when you�re cleaning it. If sharing toys with your partner or if you are using the same toy for vaginal and anal use, clean it before each use or use a condom.
- How to Choose and Wear a Corset?
1. You should select a corset 2 to 6 inches smaller than your natural waist size.
2. Always fully loosen the laces before putting your corset on.
3. Tighten the two `vertical` laces first then work the other lace in towards the middle.
4. Our corsets work best when broken in slowly and not laced too tightly too soon.
5. NEVER open the front busk of your corset while tightly laced. Always loosen the lacing at the back of your corset before trying to open the busk front. Failure to loosen enough will cause undue stress and could result in a broken or bent busk.
6. When not wearing your corset allow it to breath by placing it open over a chair or pillow with the lining exposed.
7. If you must clean your corset wash by hand in cold water using lingerie soap. Otherwise dry clean following the garment instructions.
- How do I take care of my rubber?
Here are some basic steps that should help you care for, and get the best out of your new rubber garments...
Store rubber clothing away from heat, direct sunlight, UV light, salt water, chlorine, and `waxed` clothing. Heat and strong light will make the rubber discoloured and dull, and can cause seams to weaken. Ideally, cover the garment in plastic and hang in a cool dark place.
When putting rubber on, liberally apply talc or a silicon based lubricant to the inside of the garment. This will prevent the rubber from gripping your skin. Carefully pull on the garment taking care not to pierce the rubber with sharp jewellery or long nails.
Alternatively a massage lotion, such as Eros Bodyglide, can be used. Applying a small amount to the skin will help you slide into your rubber clothing with ease. Eros is oil and fat free, non sticky and will not harm your rubber.
Polish your rubber and wipe over the garment with a lint free cloth, chamois leather or something similar. This will condition the rubber and keep it looking shiny. For a speedy, high gloss finish you can use Silicone spray, which is easy and dramatic.
After wearing your rubber garment, it can be wiped with luke warm soapy water. Avoid using detergents or abrasive cleaning fluids/powders. When completely dry thoroughly talc the inside of the garment and then hang on a cushioned hanger.
Properly cared for, your rubber clothing should maintain its shape, quality, and allure for years. Regularly polishing keeps the items conditioned, supple and ready to wear.
- Warning For All Rubber/Latex Products (Allergy Information)
Allergy information
Our rubber clothing is cut from latex sheeting, made from natural rubber latex (NRL), which is a vital ingredient found in thousands of every day products and healthcare items. It can be found in items such as balloons, clothing elastic, adhesive tape, condoms, surgical gloves, elasticated bandages and many, many more.
However, the natural proteins found in NRL can cause some people to have an allergic reaction. If you are allergic to this protein, you may have experienced reactions to kiwi fruit, avocado, banana, chestnut, potato, tomato, cherry, peach, and some other plant foods.
It is the body`s immune system which reacts to proteins found in NRL, specific antibodies called IgE are hypersensitive to the protein. IgE- mediated reactions are the cause of this allergy, customers with this allergy are advised to avoid rubber sheeting/ clothing.
It is thetefore the customers responsibility to ensure they do not have this allergy, before purchasing goods within this category.
If you experience any itching, redness or swelling upon contact, remove immediately. Please consult your doctor or phyisician.
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